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You've got questions? We've got answers!

Scrub! Residential Cleaning has been serving the Center City Philadelphia area for the past 17 years. We’ve cleaned a lot of houses, and we just keep getting better and better! We’re excited about our growth and expansion and humbled by all of the word-of-mouth referrals and positive reviews that we’ve received over the years.

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Frequently Asked Questions

Why use Scrub! Cleaning instead of an Independent Cleaner?

So many reasons… First and foremost, we carry full liability insurance. All of our Cleaning Specialists are W-2 employees, not independent contractors. We take care of all federal, state, and local taxes. Most importantly, we cover Workman's Compensation insurance for all of our Cleaning Specialists—for their peace of mind and yours.

Our Cleaning Specialists are top notch. They go through a rigorous hiring process: phone screen, in-person interview, national and state criminal background checks, reference checks, and a 90-day probationary period.

Our communication is outstanding. The moment you fill out our online quote form, you’ll get an immediate response. We’re available by email to answer questions, send reminders before your cleanings, and can even text you 30 minutes before arrival if requested.

We’re also fully accountable. After each cleaning, you’ll receive a one-click, one-question survey. If something isn’t right, we’ll send our Cleaning Specialist back the next business day to fix it. Your happiness is our ultimate goal.

What are your rates?

Rates vary based on home size (bedrooms, bathrooms, square footage) and cleaning frequency (weekly, biweekly, every 4 weeks, one-time). We’re happy to email a quote if you fill out our online quote form. Prefer to speak with us? Call the office at 215-821-9484 during business hours.

Do you bring your own supplies and equipment?

We ask clients to provide a vacuum to avoid cross-contamination. We supply everything else:

Occasionally, we use Febreze as an odor neutralizer. We do not supply bleach. If your bathroom requires it, please leave out a bottle of Tilex. Have a preferred product? Let us know—we’re happy to use it!

Will I have the same Cleaning Specialist each time?

Yes — that's how we're built. Weekly and biweekly clients are assigned one solo Cleaning Specialist who cleans your home every visit. They learn your layout, your preferences, and where the good towels go, and most of our clients know them by name.

Life happens: illness, vacation, the occasional schedule change. When it does, we'll let you know in advance and send someone trained in the exact same techniques and products. But a rotating crew of strangers isn't our model, and it never has been.

How will the Cleaning Specialists enter my house?

Most recurring clients provide us with codes to keyless entry systems or lockboxes. If you live in a building with a concierge, we can retrieve the key at the front desk.

Should I leave a tip?

Tips are always appreciated, never required. If you're pleased with the service and want to express that with a tip, the Cleaning Specialists will be grateful. That said, you can always expect the same high level of service regardless.

Are you fully insured?

Scrub! Residential Cleaning carries full Liability Insurance through Grange Mutual Casualty Company. All Cleaning Specialists are covered under our Workman’s Compensation Insurance via Amtrust.

Are the Cleaning Specialists Independent Contractors or Employees?

For your protection—and theirs—our Cleaning Specialists are employees, not independent contractors. We pay Unemployment Insurance and Workers Comp Insurance for every team member. We also handle all State, Federal, and City taxes. All of our Cleaning Specialists are officially employed by Scrub! Residential Cleaning.

What types of cleanings do you do?

Our most popular services include:

  • Weekly cleanings
  • Every-2-week cleanings
  • Every-4-week cleanings
  • One-time cleanings
  • Move-In/Move-Out cleanings

We also clean condo common areas (hallways, foyers) and small offices.

What if I'm scheduled for a cleaning but have to cancel?

Life happens, and we understand! If you need to skip or cancel a cleaning, we ask for at least 2 FULL business days' notice. This allows us to fill your spot and avoid financial strain on our team.

We’ll do our best to reschedule at a convenient time. If cancellation happens with less than 2 FULL business days' notice, there is a $70 cancellation fee. Same-day cancellations are charged at the full rate.

Start conquering your world

Tired of cleaning your house, condo or apartment? We clean homes across Center City, Fishtown, South Philly, University City and Northeast Philly — plus Elkins Park, Huntingdon Valley, and the South Jersey towns of Haddonfield, Collingswood, and Haddon Heights.